Handmade accessories for your best mate
Cancellation

We accept cancellations as long as we have not begun making your order, as products are all handmade to order. 
If you wish to cancel your order, please email us ASAP at hello@furmate.com.au 

Returns 
We pride ourselves on our quality handmade goodies and want you to be 100% satisfied with your purchase. If your product is faulty or damaged it may be returned for a full refund, exchange or replacement product.
If your product arrives and you have ordered the incorrect size, you may return the item as long as it is unworn and "as new". Additional shipping charges will be at the buyers expense for return.
For all returns/exchanges - You must contact us within 3 days of delivery and send the item back to us within 14 days.